Moving guide - Tips

What should be included and what should be excluded from my quote?

Rate should include:

1. Free moving estimate (pre-move survey)
2. Professionally packing, loading and bracing all items into the container, including all packing materials.
3. Completion of detailed inventory and preparation of all shipping documents.
4. Transporting your shipment to the destination country.
5. Customs clearance and/or attendance to customs clearance formalities where required.
6. LCL Only - 28 Days of free storage in Israel. This DOES NOT apply to full containers which receive 4 days free storage!
7. Delivery into residence based on normal access, is defined as residing on ground floor or on second level. Up to 20 meters from the back of the truck to the front door is considered normal access.
8. Verification of packing inventory, unwrapping large furniture and appliances, placement of all boxes and basic set-up of furniture. Basic set-up includes the reassembly of used beds (headboard to footboards only), kitchen and dining room tables only. Assembly of new furniture and complicated furniture such as bunk beds, beds with many parts and mechanized furniture, armoires and wall units are not included in this service.
9. Completion of service and damage reports (if needed).
10. Removal of debris on the day of the delivery (Material used to wrap furniture, not boxes).
11. Full Containers only - Return empty container to port.

Rate should exclude:

1. Fuel surcharge, (unexpected increase in fuel rates), if applicable.
2. Port fee of 1.02% of the declared value of your shipment – An Oleh Hadash is exempt from this fee.
3. Customs duties, taxes, inspection fees or charges due to port strikes, port congestion,, war or any other reason. Should any of these charges occur, they will be passed on to you before delivery can be completed. Please note your shipping agent will not be responsible for notifying you about duties on your possessions. It is your responsibility to check potential duties with Israeli Customs authorities. Please also note that customs, duties and taxes may vary. This depends on your entry status to Israel.
4. Full Containers only - Storage fees at port starts 5 days after arrival, including arrival day. It is your sole responsibility to be available in Israel to receive the container once it arrives. Containers may arrive earlier then estimated!
5. Full Containers only - Demurrage (Use) of container starts 8 days after arrival, including the arrival day.
6. Transport of shipment using a shuttle service due to difficult access. A shuttle is a smaller truck that would be able to access smaller streets.
7. Parking permits, if required.
8. Handling of oversized, heavy items or the use of exterior elevators or hoists.
9. Delivery to areas outside of Green Line Territory or non Central Israel.

Moving guide - FAQ

After the survey is done, Can we change the quantity of what we ship?

Clients change their minds after the survey and sometimes ship significantly more or less than what they indicated on the first survey. You must understand that the quote / Contract is based on what the moving company saw during the survey. If the actual volume is different, the rate will be adjusted accordingly. It is VERY important to know, ahead of time, how these changes will affect the rate. Ask the mover to indicate what the rate for additional volume would be on his contract.

How much should I tip the movers?

This will depend on the size of the shipment and is someone a personal preference. We see that on average, the crew will get 3-6% of the move cost excluding the insurance cost at the Origin and 3-6%% at the destination.

I heard horror stories about surprise cost at the destination. What are these?

Some companies try to attract clients with very low rates. They will always leave a part of their contract ambiguous. For example: “Port fees or THC (Terminal Handling Charges) are excluded”. The problem starts when there is no figure associated with these Port Fees or “THC”. Make sure when you sign a contract, you understand EVERYTHING about it. Do not leave room for surprises.

Other than that, you should understand, things can go wrong.

Moving guide - After moving

After moving!

� Locate your local post office, police station, fire station and hospitals as well as gas stations near your home.

� Become familiar with your neighborhood shopping areas. You may need house wares, tools or other items for your new home unexpectedly.

� Call the department of sanitation in your new home to find out which day the trash is collected and what type of recycling programs are available in your community.

� Get new service providers such as a bank, pharmacist, cleaner, cable television etc if you have not already done so.

� Provide your new doctor and dentist with your medical history.

� Transfer insurance policies to your new agent.

� Get information on schools, libraries, community activities and emergency calling services, from your local Chamber of Commerce.

� Obtain local library cards.

� Register to vote in your new city.

� Decide which documents must be kept and determine for how long. File and keep them in a safe place.

Items not to pack – Please read carefully!

It is important that you understand which items you can and cannot ship. There are rules and regulations that govern all movers to help ensure safety.

• Flammable, corrosive or explosive items:

Acid	Paints	Lighter Fluid	Pool Chemicals	Fertilizer	Gasoline Poisons
Stern	Matches	Paint Thinner	Ammunition	Pesticides	Nail Polish & remover
Aerosols	Kerosene	Liquid Bleach	Chemistry Sets	Fireworks
Motor Oil	Batteries	Car Batteries	Loaded Weapons	Weed Killer
Lamp Oil	Charcoal	Cleaning Fluid	Propane Tanks	Ammonia

• Dispose of perishables such as food and plants that may die or spoil in transit.

You should empty your refrigerator and freezers for at least 24 hours before loading. Keep the appliance doors open so the appliance will dry out and prevent the growth of mold and odor.

• Some articles are not accepted for transportation. We will assume no responsibility should these items come into our possession without our knowledge. Although these articles do not create a physical threat, it can create problems if your shipment is delayed or if some items are lost. This can be avoided if all irreplaceable, sentimental items are carried with you. For example:

Research Projects	Air Line Tickets	Tax Records	Car Keys	Letters	Deeds
Financial Statements	Stamp Collection	Address Books	Jewelry	Disks	Medicine
Sterling Silver Coins	Photos and Albums	Check Books	Files	Bond	Stocks
Personal Video Tapes	Computer Software	School Records	Furs

Moving guide- Moving Day!

Moving out

� Keep all jewelry and cash away from your home on this day. The moving process is relatively fast and you may not be able to keep track of where you place them.

� It is recommended to get a baby sitter for your kids during the Packing / loading process.

� Put your pets in a room where they will not be in the way of the loading and unloading crews.

� "Work" with the movers and be on hand when they arrive. If you are not able to be present while the movers are there, designate a friend or family member to help out and make decisions in your absence. Let the movers know to whom you have given authority. Be sure your chosen representative knows exactly what to do. This person may be asked to sign documents.

� Stay home until the last item is packed. Make a “Final inspection” before the crew leaves. Check the inventory list and make sure you agree with any notations on it. Take pictures if necessary. It is your responsibility to see all of your goods are loaded. Leave your phone connected throughout moving day. After the movers leave, pack your phone in one of your suitcases for easy access when you arrive to your new home. (ask us about a transformer)

� Provide the new phone number and all other phone numbers where you can be reached while shipment is in transit. Make sure to take along the destination agent's name, address and telephone number.

� Clean your house as much as you can before the Container or the moving crew arrives. Search every room, closet and items around the house.

Moving in

� Provide mover with clear directions to your new home including all your phone numbers

� Review all paper work and details from the delivery agent. Accompany the team leader as he or she inspects each piece of furniture with identifying tag numbers. These numbers along with a detailed description of your goods will appear on the inventory list.

� Review your floor plan so you can tell the movers where to place your furniture and appliances. Make yourself available for the movers for instructions on where to place your furniture while unloading.

� If you cannot be at your home while your shipment is being unloaded, be sure to authorize a representative to accept delivery. Inform the destination agent of your representative’s name. Your representative will be asked to note any change in the condition of your goods noted on the inventory at the time of loading, and to note any missing items at the time of delivery.

� By signing the inventory sheet, you acknowledge the receipt of all items listed. Document any loss or damage on the inventory sheet and report this immediately to the crew and agent at destination, Make sure you have your reference number when calling the agent for questions or concerns. You will also be asked to sign the bill of lading.

� It is recommended to get a baby sitter for your kids during the unloading process.

� Put your pets in a room where they will not be in the way of the unloading process.

� Do not use your stereos, computers, televisions, other electronic devices and appliances for 24 hours after delivery to prevent possible damage. Allow them to adjust to room temperature.

� Verify that all utilities have been disconnected in your old home and connected in your new home. Have your phone connected a day before move-in day.